AGB
Last updated: September 15, 2026
These Terms & Conditions apply to all orders placed through the Lumi Cases online store at lumicase.store.
By placing an order through our online store, you agree to these Terms & Conditions.
1. About Lumi Cases
Lumi Cases is an online store operated in Germany.
Lumi Cases
Königsberger Platz 30
51371 Leverkusen
Germany
For questions regarding your order, products, returns or other matters, please contact us at:
Email: divecase@gmail.com
2. Products
We sell phone cases and related accessories through our online store.
We make every effort to display our products, colours, designs and product information as accurately as possible. However, slight differences may occur depending on your screen, device settings, lighting or manufacturing conditions.
All products are subject to availability.
3. Placing an Order
The presentation of products in our online store does not constitute a legally binding offer to conclude a sales contract.
By clicking the order button at the end of the checkout process, you submit a binding offer to purchase the products in your shopping cart.
After placing your order, you will receive an automated confirmation that we have received your order. This confirmation does not necessarily constitute acceptance of your offer.
The sales contract is concluded when we accept your order, for example by sending you a shipping confirmation or another explicit order acceptance.
If a product is unavailable after your order has been placed, we will inform you as soon as possible and refund any payment already made for the unavailable product.
4. Prices and Payment
All prices shown in our online store are the prices applicable at the time of purchase.
Any applicable shipping costs are displayed separately during the checkout process before you place your order.
We currently offer PayPal as a payment method. Payment is processed through the respective payment provider.
We reserve the right to change product prices at any time. Price changes do not affect orders that have already been accepted.
5. Shipping and Delivery
We ship orders to the delivery address provided by the customer during checkout.
Available delivery methods, shipping costs and estimated delivery times are displayed during the ordering process.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including delays caused by shipping carriers, customs authorities or other external circumstances.
If an order is significantly delayed or cannot be delivered, we will contact you where appropriate.
For consumer purchases, your statutory rights remain unaffected by any delivery delays.
6. Right of Withdrawal and Returns
If you are a consumer within the meaning of applicable consumer protection law, you generally have a statutory 14-day right of withdrawal.
You can find detailed information about your right of withdrawal, the withdrawal procedure, returns and refunds on our separate:
Returns & Right of Withdrawal page.
Please contact us before sending any product back. We will provide you with the necessary return instructions and, where applicable, a prepaid return label.
Our return policy does not limit any statutory consumer rights.
7. Defective or Incorrect Products
If you receive a defective, damaged or incorrect product, please contact us as soon as possible at divecase@gmail.com and provide your order number and, where useful, photographs of the issue.
Your statutory rights regarding defective products remain unaffected.
Nothing in these Terms & Conditions limits or excludes any mandatory statutory rights you may have as a consumer.
8. No Direct Exchanges
We currently do not offer direct product exchanges.
If you would like a different product, colour or model, you can return the original product in accordance with our return policy and place a new order separately.
9. Order Information
You are responsible for providing accurate and complete information when placing an order, including your name, delivery address and contact details.
If you notice an error in your order information, please contact us as soon as possible.
We cannot guarantee that changes can be made after an order has already been processed or shipped.
10. Intellectual Property
All content available on the Lumi Cases website, including logos, graphics, photographs, designs, texts, product images and other materials, is protected by applicable intellectual property laws unless otherwise stated.
The content may not be copied, reproduced, distributed, modified or commercially used without our prior permission, except where permitted by applicable law.
11. Liability
We are liable without limitation for damages arising from intent or gross negligence, as well as for damages resulting from injury to life, body or health where legally applicable.
For other damages, our liability is limited to the extent permitted by mandatory applicable law.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.
12. Statutory Consumer Rights
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
In particular, statutory rights relating to withdrawal, defective products, delivery and consumer protection remain fully applicable.
13. Applicable Law
German law applies to these Terms & Conditions and the contractual relationship between you and Lumi Cases.
If you are a consumer, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of the country in which you have your habitual residence.
14. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time, for example when our services, products or legal requirements change.
The version applicable at the time you place your order applies to that order.
The current version of these Terms & Conditions is always available on our website.
15. Contact
If you have any questions regarding these Terms & Conditions, your order or our products, please contact us:
Lumi Cases
Königsberger Platz 30
51371 Leverkusen
Germany
Email: divecase@gmail.com