Versand

Shipping & Delivery

Last updated: September 15, 2026

1. Worldwide Shipping

We offer free worldwide shipping.

We currently ship to all countries within the European Union as well as selected destinations worldwide.

Available destinations are shown during checkout.

2. Shipping Costs

Shipping is completely free.

There are no additional shipping charges added at checkout.

3. Processing Time

Orders are usually processed within 1–3 business days after payment has been received.

During periods of high order volume, promotions or holidays, processing may take slightly longer.

4. Delivery Times

Delivery times depend on the destination country.

For Germany, the estimated delivery time is:

6–10 business days

For other countries, delivery times may vary depending on the destination, shipping carrier and local customs procedures.

The delivery times shown are estimates and are not guaranteed.

5. Order Tracking

If tracking is available for your order, you will receive tracking information by email after your order has been shipped.

Please note that tracking information may take a few days to become active after dispatch.

6. Shipping Origin

Orders may be shipped directly from one of our fulfillment partners located outside the European Union.

The shipping origin may therefore vary depending on the product and destination.

7. Customs and Import Fees

Depending on the destination country, customs duties, import taxes or other import-related charges may apply.

Lumi Cases does not cover customs duties, import taxes or other charges imposed by the destination country.

Any such charges are the responsibility of the recipient unless otherwise provided by applicable law or already included in the shipping arrangement.

8. Delivery Address

Please make sure that your delivery address is complete and correct when placing your order.

If you notice an incorrect address, please contact us as soon as possible at divecase@gmail.com.

We cannot guarantee that an address can be changed once an order has already been processed or shipped.

9. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at divecase@gmail.com and include your order number.

We will review the shipment and assist you with the next steps.

10. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect or incomplete order, please contact us as soon as possible at divecase@gmail.com.

Please include your order number and, where possible, photographs of the product and packaging.

Your statutory consumer rights remain unaffected.

11. Contact

If you have any questions regarding shipping or delivery, please contact us:

Lumi Cases
Königsberger Platz 30
51371 Leverkusen
Germany

Email: divecase@gmail.com